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Privacy policy
 

Devon Counselling and Psychotherapy
Last updated: 30.7.25

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1. Introduction

Your privacy is important. This Privacy Policy outlines how I collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR).

2. Who I Am

Name: Madelaine Freedman
Practice Name: Devon Counselling and Psychotherapy
Email: mfreedman.therapy@gmail.com
Website: www.devoncounsellingandpsychotherapy.com
I am registered with the National Counselling and Psychotherapy Society (NCPS) and operate as an independent practitioner offering therapeutic services in the UK.

3. What Information I Collect

When you contact me via the form on my website, I collect:

  • Full name

  • Email address

  • Any information you include in your message

This information is collected to respond to your enquiry and potentially arrange counselling sessions.

4. How Your Information Is Collected

Information is collected through:

  • A contact form hosted on Wix.com

  • Automated email notifications sent to my Gmail account (Google)

5. How Your Information Is Stored

  • Your data is stored securely on Wix’s servers, which are protected by industry-standard security measures and firewalls.

  • Enquiry notifications are delivered to a secure Gmail inbox, accessible only by me.

  • I do not store your data in any other external systems unless you become a client (in which case additional consent and data protection measures apply).

6. Why I Collect This Data

Your information is collected solely to:

  • Respond to your enquiry

  • Provide information about counselling services

  • Arrange appointments, if requested

7. Lawful Basis for Processing

The lawful basis for collecting your data is:

  • Legitimate interest: to respond to voluntary enquiries

  • Consent: when you submit personal data knowingly through the form

8. How Long I Keep Your Data

  • If you do not become a client, your enquiry and data will be deleted after 6 months.

  • If you begin therapy, you will be provided with a separate client agreement outlining how personal information is handled.

9. Your Rights

You have the right to:

  • Access a copy of the personal data I hold about you

  • Request correction or deletion of your data

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Third Parties

Your data will not be shared with any third parties for marketing or commercial use. The only third parties involved are:

  • Wix (website host and form provider)

  • Google/Gmail (email delivery system)

Both providers are GDPR-compliant and store data securely.

11. Cookies and Website Analytics

This site may use cookies to improve website functionality and performance. You will be notified via a cookie banner if this is in place. No identifiable personal information is collected through cookies.

12. Contact

If you have any concerns or questions about this policy, please contact:
📧 mfreedman.therapy@gmail.com

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